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About Us

A MW Tours Experience

Why travel with us?

At MW Tours, we know your destination very well. Our multi-cultural staff members are from those regions and are striving to provide the best quality services to ensure every customer has a fantastic and unforgettable trip. We offer many itineraries, packages and flexible departure dates to suit every customer’s requirements. No matter which tour you choose, our quality & prices are always unbeatable and the best value for money!

You might not be able to find your ideal trip from our wide range of packages or wish to maintain independence and flexibility to travel at your own pace. Simply speak to our friendly travel professionals who have been to our destinations frequently, we will be able to answer all your queries and maybe tailor make a trip just for you according to your specific needs with our suggestions!

MW Tours provides all of our clients with a 24 hour local emergency contact number in all our destinations. Our dedicated local manager will assist you with any matter promptly and give you peace of mind and worry-free holiday!

Furthermore, below are the unique features that make MW Tours quite outstanding from other tour operators in Australia.

Our luxury hotels

All our group tours are using high quality 4 – 5* luxury hotels. Star ratings identify the standard of quality for hotels. Countries throughout the world adopt various classification systems for hotels in accordance to their chain name and the type of hotel. Difference may exist between some hotels in Asia and those in Australia.  An international 4* hotel is usually what we call deluxe hotel while an International 5* hotel is referred to Premium or Luxury hotel. Please be ensured that all hotels used by MW Tours are inspected by our staff and our local partners so that our set high standards do not drop. In the case of remote areas, we will be using the local best hotels to accommodate our tours. In each of our brochures, you will find samples of the luxury hotels you will be staying in which give you a general idea of our standard.

 

Meals

Most of tours are including meals with breakfast, lunch and dinner as indicated in the itinerary. Breakfast is a combination of local and western food, usually served in a buffet style. Lunch and Dinner consist of famous traditional local cuisine, with a wide range of specialties to choose from. Our meal list is designed to offer our client an opportunity to experience various types of local cuisine and flavours as well as the different ways the food is prepared and cooked in different countries. In some tours, we will also arrange some western meals to satisfy your tastebud. The special meals are always available to request by the time of booking. So Bon Appetite and enjoy the culinary pleasure that MW Tours provide!

 

Exceptional value for money

At MW Tours, We have always worked hard on our motto of “Great Value Tours”. You may find our entire portfolio has exceptional value for money with more included than any other competitor in the market! Thanks to our reliable local partners in Asia who have great buying power in their destination and have been working with us for many years to create our solid working relationship.

If you happen to find a cheaper price with same quality of accommodation, similar itinerary and same duration, we are very confident to match and even beat the price.

 

Group size

The group size in each destinations varies. In general, the average group size of each tour is 6 to 15 passengers with exceptions of some seasonal tours in Taiwan & Japan. In that case, we will split the group into separate coaches for the comfort of our passengers and ensure the coach have enough spare seats and legroom!  All our group tours are guaranteed departures based on minimum 2 passengers travelling together, so you can book with confidence and plan your holiday early without worrying about your trip been cancelled due to insufficient number of people, which is what most tour operators do.

 

Small group touring benefits

One of the benefits to travel in a small group with us is to get attentive and personalised service. Your guide will be able to better shape each excursion according to your interests and expectations. Flexible time arrangement and more personalised commentary will be used to make sure you and other like-minded travellers have greater insight into the history and culture of each destination.

Stress-Free journey is another reason why so many people would like to book with us. In your expertly-planned itinerary, your meals will be booked, evening entertainment tickets will be pre-arranged, hotel room key will be ready for check-in, admission tickets have been prepaid. Your guide who speaks your language will look after you and guide you through all the local best sights without any language barriers. Your Valuable time searching for locations and tourist spots is saved and you can just sit back and relax on our luxury air-conditioning coach while enjoying the commentary and scenery.

You can also make new friends during your small group touring. You have more time and closer interaction with your fellow travellers than bigger groups. Moreover, your budget is well controlled as you are entitled group discounts while travelling with us as a group! You know how much in total you are going to pay and have more spending money in the destination!

Fully inclusive group touring

You will not find any ‘Hidden extras’ or ‘Surprise’ after you book the tour with us. When we say fully inclusive, we mean it. Except for some semi- independent tours, all our air and land packages are inclusive of international & domestic economy class flights, any cruise and train tickets, luxury accommodations, delicious local meals, English speaking local guides, tipping for guide and driver, local taxes and surcharges, entrance fees, some evening entertainment, pre tour information booklet, travel wallet, air-conditioned coach transfers throughout and even your daily mineral waters. All you need to prepare is your daily spending money for personal expenditures. Travel insurance and visas are generally not included but these can be added at an additional cost with discount. Please refer to “Inclusions” and “Exclusions” of each individual tour for more details.

 

Independent private touring

Whether you are families with small children, group of friends wishing to travel on an exclusive tour or you are a member of local club or community wanting to create a special interest tour, we can tailor-make an unique journey to suit you specific requirements to any of our destinations! You can also choose any of our small group tour itineraries and depart anytime of the year and even add any stopover package as pre stay or post stay to make an exciting trip. The choice is yours. So why not enjoy great flexibility and independence without sacrifice your budget when you can!

 

Before your tour starts

We will provide you with your final travel documents approximately 3 weeks before departure. Your documents will include your air ticket (If you booked a fully inclusive package), a detailed day by day tour itinerary with hotel names, telephone numbers and local emergency contact details, Australia departure card, destination information booklet & maps, tour questionnaire, your packing list, complementary travel wallet and luggage tags!

Your local guides & national guides

Tour guide is the most important factor of your group travel. We are lucky enough to have Knowledgeable, professional, responsible and delightful local guides serve you in the destinations we handle and they will be with you in certain regions to make sure you enjoy your tour. They will be more than happy to share the in-depth knowledge inside out with you. Our professional English speaking National guide/escort will also accompany you throughout for group tours with larger numbers. They will be there to handle daily arrangements, coordinate with each local guide and make sure your holiday runs smoothly and your trip is more memorable with us at MW Tours.

 

Tour grading

For your convenience and health concern, we have graded our tours as either “Easy Paced”, “Moderate Paced” or “Active Paced’ to help you choose the right one for you. We recommend passengers over 65 years old with existing medical condition, please check with your Doctor before undertaking the booking.

Easy Paced are generally suitable for anyone to join with shorter duration and a slower pace for your enjoyment.  Moderate Paced tour may include longer period tour on foot and climbing stairs as well as longer driving period. Active Paced will involve longer than expected walking, trekking and many overnight train journeys which an active level of fitness is required.

 

Transportation

Various means of transportation have been planned in our itinerary with comfort and enjoyment in mind!

By Road:

All coaches, vans, cars we are using are modern, air-conditioned vehicles at no more than 5 years old.

By Air:

MW Tours are preferred wholesale partners with many major carriers out of Australia such as Qantas, Cathay Pacific, and Emirates. We are using different airlines for different routings to make sure your travelling is more comfortable with less connection time. Whichever we use are full service airlines with high safety record. Please refer to individual tours page for more details.

Domestic air travel in Asia is with reliable and major local full service carriers to ensure the least delay and interruption on your tours.

By Water:

Cruising is fun and is available on many of our tours to China, India and Indochina. We only use first class cruise lines such as American Victoria, Jahan Cruises, Pandow Cruises, and Century Cruises etc. to deliver 5 star service and excellent on board experiences and entertainment.

By Rail:

High speed train or bullet trains are getting more popular nowadays. If possible, we would like you to try the modern technology with comfort!

In Japan, some bullet train rides are included and your luggage will be shipped to your next destination and overnight baggage maybe needed.

When travelling on the train in China, your luggage will travel with you all the time with porter service available at train stations. The soft seats class train will be provided for day time train and soft sleeper train will be used for overnight train with 4 person per cabin.

Some scenic train rides may also included in our Taiwan and Korea packages to create a unique experience for you.

While in India, some itineraries also make use of the famous narrow gauge toy train which are the best way to experience remote hill stations. Security on board is generally not an issue, however we suggest you to look after your own bag during the train journey.

 

Guaranteed departure

We understand it will be very disappointing if we cancel your well-planned trip you are looking forward to. We understand it is essential that you can book our tours with confidence and peace of mind. Most of our tours are guaranteed with a minimum of 2 people travelling together. In case of minimum numbers being required to operate certain tours, we will advise you the loading situation by the time of booking and will reconfirm the running of the tours with you as soon as possible!

 

Stopover packages

We have created various stopover packages in each country. So you can add one of them as pre stay or post stay package to make your holiday longer or simply mix and match to create your own unique itinerary. Please contact our reservation team if you wish to make alternations to your liking and we will get back to you with the personalised proposal.

While your flight stopover in the 3rd country, we encourage you to take advantage of flight routing and make a stopover to break the trip before tour starts or after tour finishes. Either in Hongkong or Singapore, KL or Canton. We are happy to assist with accommodation and transfers and city tours in each region.

 

Our local partners

With years of experience behind our overseas partners, you can be assured our tours operate efficiently and smoothly in every aspect. Our strong relationship with our local partners ensure they will always look after you and 100% satisfaction is guaranteed!

 

Tipping

Tipping is a firm and expected element in the tourism industry today. We strive to establish trust with our guides, who rely on and expect tips from passengers. Many passengers are often uncertain of how much to tip. The total amount is depending on the length, group size and services used during the trip. To avoid the confusion, Tipping has now been included in most of China, Vietnam, Japan and India fully guided group tours! They are to be paid to your main service providers such as the Local Guides and Drivers in each city. Your final documents will specify the recommended tipping amount for your tour if the tipping was not included.

Any other tipping, such as tips for room attendants, rickshaw riders, hotel porters, boatman, river cruise guides is at your own discretion based on the service received.

 

Solo travelers

At MW Tours, we provide low cost of Single Supplement when you are travelling solo so you can enjoy comfort with great privacy. We understand that some guests don’t want to incur the expense of an additional single occupancy room supplement. We will try our best to accommodate you with a fellow guest of the same gender on a two bed basis, however, we cannot confirm to you until 4 weeks before departure and cannot guarantee the roommates will be of a same age group who will be a non-smoker. You are required to pay single supplement by the time of booking and claim the refund when a roommate is confirmed to share the room with you.

 

Early booking & payment discounts

This only applies if you book a fully inclusive tour (Air & Land package) and would like to pay in full 6 months before departure, you will be eligible to enjoy the following discount. For land-only portion value under $3000, $100 per person discount will apply. For land-only portion value over $3000, $150 per person discount will apply. This discount CAN be combined with other discounts where applicable.

 

Travel together and save

Travel with family and friends can be fun and rewarding. If a group of 6-8 guests travel together, a discount of 5% off the land-only portion per person applies to the holiday of your choice! If 9 or more people travel together, MW Tours offers very attractive group rates based on the number of people. So it pays to travel together with family and friends!

Your next tour with MW Tours

We are confident that you will return to travel with us again once you have completed your tour.  If you have travelled with us before, you are entitled a special 5% discount off the land-only portion (Exclude Air) of the next MW Tours of your choice! You will need to travel within five years of your last trip to qualify for the discount.

 

Important:

All discounts are per person and do not apply to extra night accommodation and transfers, airfare and taxes and Travel Expo discounts. A maximum 2 type of discounts can be combined!