Customer Feedback
As a customer service oriented company, we welcome your valueable feedback wether it's good or bad about your tour experiences. We hope and believe that you will return to travel with us again.
We strive to make every customer a happy customer, let's see what have our customers have said:-
Dear Grace,
Thank you for your greetings. You arranged for us well.
We had a wonderful time and I don't regret it a bit. We were most comfortable and safe and I felt like we were treated to first class treatment. You chose very good hotels for us Grace. I think we liked the Movenpick the best and the service at the Sheraton is impeccable and we had views to the Meditteranean sea and the Presidential palace of Mohammed Ali in Alexandria. Our Hotel in front of the Pyramids was very memorable and I remmember listening to Jazz music while enjoying a buffett dinner very relaxing and therapeutic for my Wife and I.
I loved the Nile Cruise and the Sabena was well appointed. We had very few co passengers and the food was quality so much so I ate too much and was sick a couple of days but our tour guide took care of us. I so appreciated the baby fed tour because I was little too scared to do anything by myself. We got use to the hasslers at the major sites and tried our best to save our pound coins to use toilets.
Dubai was fun too my wife was in bliss going to the biggest shopping mall in the world and seeing the tallest buiding in the world. The weather was comfortable there but cold in Cairo and Egypt just wish I had brought more warm clothes. Glad I brought too much money as we needed to tip frequently. The Cairo Museum is fascinating and the Valley of the Kings. We went to Sound and Light Show at Karnak Temple in Luxor which was impressive.
I think this was the best holiday you sent us on.
Hope to talk to you again one day with any travel needs we have.
Kind regards
Michael. & Tze Lee Chan-Flick
Egypt & Dubai Jan 2012
Dear MW Tours, We returned on Friday from our recent holiday. Left Perth on 4thNov. From the moment we arrived in Phom Penh and were met by the Guide we knew we would have a wonderful time. The guides and drivers were always punctual and flexible if we decided to change plans. Their humour and knowledge and care was something we have not had on other overseas trips. Our guide Nam, in Hue was there to protect us from what could have been potentially a bad experience. We were most impresed that on 3 occasions Mr Kelvin Luy phoned to make sure we were having a good time and all was well. Thanks Kelvin. The history of both Cambodia and Vietnam and the friendliness of the people made this a very memorable holiday and one we would recommend.
Thanks to all
Gail Mountain & Lynne Francis- Perth Clients
Vietnam & Cambodia Delight Nov 2011
The tour was probably above our expectations.
We were pleasantly surprised with the complete aspect of Japan, and would love to take in more of the friendliness and cleanliness of this amazing country. We only had a small snapshot. Next time, we would like to cover a few more areas.
All booking arrangements worked like clockwork with our guide, Kazuko Nomura waiting at airport when our flight arrived. The variations and surprises of the places of interest to dine certainly let us experience the real Japan. Thank you Kazuko.
Brian & Judith Gaffney--QLD clients
Japan Autumn Leaves Tour Oct 2011
I’d like to thank you for providing a wonderful itinerary and fantastic accommodation. The guides were without exception very enthusiastic and willing to share their local knowledge. It was a humbling experience made all the better with such great guides and drivers.
Thanks and regards
Tony Boundy -VIC agents
Vietnam and Cambodia Tour- April 2011
Dear Gloria,
We were delighted. I thought you had sent us to Angor Wat. Our resort in Bali was just what we wanted and the personal guide made our tour so comfortable and enjoyable. We were in shopping paradise and the massage, the food and the cocktails were devine....
Did you know you sent us on Malaysia Airlines Airbus A330 Inaugural flight? I though we were abaord the titanic on its maiden voyage. Thank goodness we got there safely (only joking). Everything was so new and champagne upon arrival and little muffins and the little soveneir gift bag they gave us. Oh! It was great for my Wife and I's relationship even if was for just a little while and it was just what we needed. I loved the views, the breakfasts everyday and the 64 television channels and room service.
Thank you very much and please thank everyone at mandarin world tours. We shall be travelling with you again soon.
Kind regards
Michael & Tze Lee Chan-Flick
Bali Tour Apr 2011
We would like to thank Eurasia travel & Mandarin world tours giving us good advices and great time about China tour. We also want to thank all of the tour guides and drivers in China. They are very friendly and helpful. We hope to see all of them again if we come back to China.
Peter Nguyen-VIC clients
China Super value tour Mar 2011
Dear Kelly,
I said I'll give you some feedback re: our Taiwan trip.
It was a wonderful trip all round. We have enjoyed our time in Taiwan. Made some new friends. The acid test is will we be able to nurture a ongoing relationship. Time will tell.
I certainly was not disappointed with my experience at the Taroka Gorege and my wife has thoroughly enriched with the time spent at the Palace Museum. So much so we stayed at the museum for the rest of the day. Pity mandarin is not my language of use. From the museum we went directly to Shilin. Our time at 101 was somewhat interferred with heavy fog. Still when there was a break in the fog we could witness the city street lights below.
It's a pity that Taiwan is not as heavily promoted as PROC as far as tourism is concerned. Perhaps it will one day.
The logistics on the trip was superb. On schedule i must add. There will be a time I'll probably go there again. Many thanks Kelly.
Andrew Yuen -SA client
Around Taiwan Island Mar 2011
We had a great time in Taiwan. All of the arrangements that you made were great. We particularly liked the Taipei Garden Hotel. It was in a great lively location and the staff were super-helpful.
Mary Barber-QLD client
Oct 2010 Taiwan Around Island Tour
I have travelled on tours quite a bit in last 20 years but this was definitely best for food especially the variety.Lilli was an excellent guide who loved food herself and explained the dishes,encouraged us to try all sorts of varieties. I came home healither than when I left. Highly recommend this company and this tour.
Catherine Hannah--NSW Client
October 2010 Japan Autumn Leaves
Dear Navy, We are well and truly home from our wonderful tour. Everything went according to plan. The arrangements in Taiwan were quite remarkable, the best hotels we've ever stayed in, great food and a wonderful tour around this very beautiful island. Our drivers and guides were helpful and spoke good English.The amazing thing was that, though we were the only two on the city tours and pickups, we were always treated to the full tour, as described in the itinerary.China and the Yangtze cruise were equally sensational and lived up to our expectations . Again. on the boat we were the only two in our group, but we were grouped with seven other independent travellers, whose company we really enjoyed. Altogether it was a great experience and we could recommend this tour to anyone! Thanks again for your help with the arrangements.
Mary and Ed Keogh-QLD clients
May 2010 Taiwan and China Yangtze
Hi Navy
Having returned home from the Japan Cherry Blossom tour yesterday, I would like to express my delight at such a wonderful experience.Your company is to be congratulated on organising a tour with such value for money.
Everything on the tour was more than I ever expected. Simon Lin who accompanied us from Brisbane was super helpful and his knowledge was much appreciated and made our experience all the more enjoyable and hassle-free, particularly so, considering that he was dealing with such a viariey of people, nearly all elderly and some of whom were rather hard to please to say the least.
I found your choice of hotel accommodation was superb and the variety of food was amazing. The bus travel was first class with a very competent driver who unfortunately took ill before the end of the trip. I also found Tucca our Japanese guide most pleasant, knowledgable and helpful.
I will not hesitate to book another tour and recommend your company to my friends.
Many thanks and kind regards
Valerie Ward-QLD Client
Japan Cherry Blossom Tour Apr 10
Hi Navy,
Just a short note to say how much we enjoyed our tour to Japan (Cherry Blossom & Garden Tour) our tour guide did a fantastic job and Japan itself is such a wonderfull place to travel, thanks for organising the trip...
Brian & Lorraine Price- Adelaide Client
Japan Cherry Blossom and Garden Tour Apr 10
Hi Simon Just a quick note to let you know that we had a wonderful trip down the Yangtze, through the three gorges. Your organisation of our trip was excellent, and all the guides were very helpful. Thank you for your service which we can highly recommend to others. We also enjoyed Dazu very much.
Ed and Fran Cheshire-QLD clients
Chian Yangtze River Tour Apr 10
What a wonderful holiday-we wanted to see cherry blossoms and we certainly saw them. So beautiful to witness Japanese family &friends enjoying the beginning of spring…
Kay, our guide was a delight and our group of 16 Australians were well directed and cared for.
Thank you,
Lois Moseley-NSW clients
Cherry Blossom & Garden tour Apr 10
The Tour was promoted as Cherry Blossom and Gardens-We certainly saw lots, lots of Cherry blossoms-excellent, wonderful, impressive!!!
The timing and the places chosen could not have been better.
All our coach drivers were excellent-very professional and capable. Our guide was wonderful, she was caring, considerate and very competent. She enthusiasm ensured that the group functioned happily and very efficiently.
Les Moseley-NSW clients
Japan Cherry Blossom and Garden Tour Apr 10
Would recommend this tour to others, we were a smaller group of 16 who all got on well, together with the fact that our Japanese guide was a happy & delightful person, made our trip most enjoyable.”Kay” is to be recommended for her Peoples skills Beijing given water everyday was appreciated!
Lorraine Price-NSW clients
Japan Cherry Blossom and Garden Tour Apr 10
Thank you for a great trip to Taiwan. had a lovely interesting time. all well organized, very happy. a satisfied client.
Helmut Naumann-VIC client
Taiwan Around Island Tour Apr 10
Hi Mandarin World Travel,
I have just returned from the Cherry Blossom Tour I would just like you to know that it was fantastic and both the local guide and Simon did a excellant job and I would certainly use your company again,my friend Val and I are thinking maybe Taiwan or some other Asian country,if we do we will be in touch,give my regards to Simon.
Beverly Paton-WA client
Japan Cherry Blossom Tour Mar 10
Please find detailed report from Peter on the Southern China tour.
.....I must emphasise that the general standard of food was very good and the PAX seemed to enjoy all our meals and were keen to try the variety of cuisines that we encountered (even the mystery ones we couldn’t readily identify
We had the offer to attend 3 optional evening events at PAX own cost. These were Dynamic Yunnan in Kunming, the 4 Lakes and 2 Rivers Night Cruise in Guilin and the Impression Sanjie Liu in Yangshuo. These were all well received with good attendances at each and quite professionally conducted and such events should continue to be an optional feature of future tours........
Peter-QLD Tour escort
Southern China Tour Jun 09
Mandarin world travel
Here are our client feedback on your Cherry Blossom Tour.
I have recently completed Japan Cheery Blossom tour with my travelling companion and have the following comments to make for your information.
- The tour content for Japan-Excellent we saw all we expected and more
- Accommodation=of high quality with good service
- Meals=Good quality, well cooked and presented. For those who couldn't always manager some of the Japanese food acceptable alternatives were found.
- Bus=Quite comfortable
- Bus Driver=very skilled, careful and competent
- Local Tour Guide+ I cannot speak too highly of this gentleman. He spoke very good English, is intelligent and articulate, hard working with great communication skills and he went to great lengths to make the tour enjoyable.His name was Lawrence and from my twelve years experience travelling overseas with both Australian and Overseas companies he is right at the top of the tree.......
Christine-QLD agent
Japan Cherry Blossom Tour Apr 09
Hello Navy
I would like to thank you for arranging for the tour guide to meet me in Shanghai from HongKong and for the Beijing guide to look after me at the airport when the others on the tour left for Brisbane.
It all worked out pretty well and there was lots of shopping done by lots of people.... not me.
Best wishes and thank you
Kay -QLD client
China Tour Sep 08
Dear Navy,
Thank you very much for sending us the final confirmation for the Korea tour departing 25th May 08. Really appreciate it.
My colleague Fanny took the group to Japan and Korea departing 30th Mar. She said your tour guide Stephanie in Korea was very good and professional. Everyone in the group enjoyed her service. Please pass our thanks to Stephanie. And I just found out we are going to have Stephanie for this Korea tour departing 25th May as well. Very good news. Thank you very much for it. Have a nice day!
Wendy-NSW agent
Japan and Korea Tour May 08
Mandarin World Travel
The trip did go well and very smoothly.
For some reason my son David was listed as the contact, so all the airport signs/hotel checkins etc. had his name, which he enjoyed.
Bangkok Air took a while to organise the day use of the Novotel, but it was worth the wait as it is a very nice airport hotel and we got 3 rooms!
We did some tours in Thailand and they were well organised. The rafting trip was a real highlight. A lot of fun helped very much by our tour guide.
The Angkorland hotel in Siem Reap location was good, close to the city centre was good so that we could walk home from the night market.
In regards to the packaged Cambodia tour. I suggest dropping at least one of the evening meals. We would have preferred to eat at Pub street a la carte at our own expense, rather than have yet another buffet and watch much the same Aspara performance. At least we had a different restaurant each time. A full day at Angkor Wat was probably enough. We went to Angkor Phrom in the morning, came back for a rest at the hotel and went to Angkor Wat in the late afternoon. That was a good program.
The Singapore Stay deal was great value. A very funky room with electronic room controls.
Thanks for your assistance in organising the trip.
Andrew -QLD client
Vietnam and Cambodia Tour Mar 08
Hi Navy,For the records, the China trip went well & overall package was good . I highly recommend Mark Ma at Shanghai for his service as a tour guide & he had made our tour very memorable. Thank you again for your service & we will look to you again for our next trip.
Regards,
Lili-QLD client
China Tour Mar08